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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Overview

You reach the video player screen by clicking on a video title, image, or play button in a browse or a search result set. Your selected video will automatically begin playing in synchronization with the transcript.

It is easy to work with video and transcripts from this screen. The functionality you have at your fingertips here includes

  • viewing and searching video, with a variety of controls for size, volume, transcript synchronization, and so forth
  • reading, searching, and synchronizing transcript
  • locating and drilling down to exact points of interest in the video and transcript
  • making clips for yourself or to share
  • adding videos to an existing or new playlist for yourself or to share
  • embedding and linking video
  • and much more

The video player screen has two main panes:

  • The video pane, with controls for play/pause, resizing, and volume, is center left.
  • Tabbed panes that toggle between the full Transcript (available for all video), Clips, and Summary are at center right.

You can search and/or navigate the video and/or transcript by in a few easy ways. Each of these ways will jump you to the point of interest in the video and the transcript (when synchronized):

  • Slide the notches on the timebars above and below the video pane
  • Click any thumbnail opened in the Toolbar at the top of the screen
  • Click any place or term of interest within the transcript pane
  • Search the transcript (Search box above the video pane), and use the navigation and play buttons

You can make custom clips from any portion of the video with the "Make Clips" tool. Note that you must be signed in to be able to save and retrieve your clips in a new session.

Other key features and functions can be found on the Toolbar at the top.

You will find more details in each of the sections following this Overview.